FAQ

When does an order leave?

Processing normally takes 1–2 business days after payment authorization. Estimated transit after dispatch is another 4–6 business days; see the Shipping Policy for details.

Can I request a return or exchange?

Yes. Requests are accepted within 30 days after delivery for eligible new, unused merchandise, including a change of mind or a wrong selection, and for damaged, defective, incorrect, incomplete, or materially misdescribed goods. Exchanges are subject to review and stock.

How does return postage work?

A free prepaid label is included in the parcel. Contact us if it was not received or has been lost. Obtain approval and the correct return address before mailing; no restocking fee is charged.

How quickly is a refund started?

An approved refund is processed or initiated to the original payment method within 10 days. Posting by the financial institution can take longer.

Where are payment, tracking, and privacy questions answered?

Checkout shows the available payment and currency details. Tracking is supplied when available. Use Contact Us for order, payment, delivery, return, or privacy assistance, and consult the Refund Policy for complete return terms.